Frequently Asked Questions (FAQ)
We know starting physiotherapy often comes with questions. At Healrise Physiotherapy & Wellness, we believe that informed patients make empowered decisions about their health. That’s why we’ve gathered answers to some of the most common questions we hear in our clinic.
Whether you’re wondering about insurance coverage, what to expect during your first visit, or how physiotherapy can help your specific condition, this section is here to guide you.
If you don’t find the answer you’re looking for, our friendly team is just a call or message away — we’re always happy to help.
At Healrise Physiotherapy & Wellness, we take a evidence based, hands-on approach to pain relief and restoring mobility. Our well experienced physical therapists work closely with physicians to provide effective treatment for musculoskeletal and neurological conditions.
Every patient’s pain and recovery journey is different, which is why our therapists perform a thorough assessment of your movement patterns to identify the root cause of your discomfort. From there, we design a customized treatment plan using advanced techniques, therapeutic exercises, and state-of-the-art equipment.
Whether you’re dealing with chronic pain, recovering from an injury, or aiming to improve overall mobility, our goal is to help you regain strength, reduce pain, and restore optimal function as quickly and safely as possible.
Your first physiotherapy session at Healrise Physiotherapy & Wellness begins with a comprehensive assessment. Following the guidelines of the Canadian Physiotherapy Association, your therapist will review your:
Health history and current concerns
Strength, flexibility, and range of motion
Movement patterns, posture, and reflexes
Neurological and sensory function
Overall health factors (such as heart and lung function, if relevant)
After the assessment, your physiotherapist will:
Provide a diagnosis and explain the root cause of your symptoms.
Develop a personalized treatment plan tailored to your condition, goals, and lifestyle.
Guide you through your first therapeutic exercises or hands-on treatment during the same visit.
In follow-up sessions, your therapist will track your progress and adjust your treatment plan as your body responds — ensuring you’re always moving closer to recovery and long-term wellness.
At Healrise, our goal is to make your first visit informative, comfortable, and empowering, so you leave knowing exactly what to expect on your path to healing.
The goal of physiotherapy treatment is to help people restore, maintain, and improve movement, function, and overall quality of life.
Reduce or eliminate pain – through manual therapy, modalities, and targeted exercises.
Improve mobility and flexibility – making daily activities easier and more comfortable.
Enhance strength and endurance – to support joints, muscles, and overall body function.
Promote faster recovery – after injuries, surgeries, or medical conditions.
Prevent future injuries – by correcting movement patterns and improving posture.
Rehabilitate neurological and musculoskeletal conditions – helping patients regain independence.
Improve overall wellness – supporting long-term physical health and active living.
In most cases, you do not need a doctor’s referral to see a physiotherapist. You can book an appointment directly at Healrise Physiotherapy & Wellness and start your treatment right away.
However, there are a few things to keep in mind:
Insurance Coverage – Some extended health insurance plans may require a physician’s referral in order to reimburse physiotherapy costs.
Special Medical Conditions – If you have a complex medical condition or are recovering from surgery, your doctor may recommend physiotherapy and share relevant notes with our therapists for coordinated care.
Collaboration with Doctors – Even without a referral, our physiotherapists often work closely with your physician to ensure the best treatment outcomes.
To be sure, check with your insurance provider about referral requirements. But rest assured, at Healrise Physiotherapy & Wellness, you can start your recovery journey with or without a referral.
In most cases, yes — physiotherapy sessions are covered by insurance. At Healrise Physiotherapy & Wellness.
We understand that every policy is different, so we take the time to guide you through the process and ensure you know exactly what’s included.
For more details, please visit our Insurance Coverage page or contact our clinic directly — we’re here to make your recovery as smooth and stress-free as possible.
Yes, we do! At Healrise Physiotherapy & Wellness, we offer direct billing to many extended health insurance providers for physiotherapy and other wellness services.
You can view a list of participating insurers on our Extended Health Benefits page, or simply contact our clinic and we’ll be happy to confirm if your plan is eligible for direct billing.
This means less paperwork and faster access to care — so you can focus on your recovery while we handle the billing process for you.
Manual Therapy
Hands-on techniques like joint mobilization, soft tissue release, and stretching to reduce pain and improve mobility.
Therapeutic Exercises
Customized exercise programs to build strength, flexibility, balance, and endurance.
Electrotherapy & Modalities
Use of advanced technology such as ultrasound, TENS (Transcutaneous Electrical Nerve Stimulation), and IFC (Interferential Current) for pain relief and tissue healing.
Dry Needling / Acupuncture
Insertion of fine needles into trigger points to release muscle tension and reduce pain.
Heat & Cold Therapy
Ice packs, heat pads, to reduce inflammation and relax muscles.
Shockwave Therapy
High-energy sound waves to stimulate healing in chronic pain conditions like tendonitis or plantar fasciitis.
Balance & Gait Training
Exercises and corrective techniques to improve walking patterns, coordination, and fall prevention.
Postural Correction & Ergonomic Training
Education and exercises to improve posture and reduce strain on joints and muscles.
Massage & Myofascial Release
Gentle pressure techniques to relieve tension, improve circulation, and aid recovery.
Education & Lifestyle Advice
Guidance on injury prevention, safe movement strategies, and long-term wellness.
Yes — physical therapy can benefit almost anyone dealing with pain, injury, or movement difficulties. Whether you’re recovering from surgery, managing a chronic condition, or simply want to move better, physiotherapy offers a safe and effective solution.
Here’s how it may help you:
Relieve pain naturally – without depending only on medications.
Recover from injuries faster – so you can return to work, sports, or daily life sooner.
Improve strength, flexibility, and balance – making movement easier and safer.
Prevent future injuries – by correcting posture and movement patterns.
Manage chronic conditions – such as arthritis, back pain, or neurological disorders.
Support overall wellness – helping you stay active, independent, and healthy.
At Healrise Physiotherapy & Wellness, our team creates personalized treatment plans based on your unique needs and goals. That means whether you’re an athlete, a working professional, or a senior, physical therapy can be tailored to benefit you.